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  • COVID-19 - Showroom Closed
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An important notice on COVID-19

In the midst of challenging times with the impact of COVID-19, we inform that our Showroom and Head Office in Sydney is closed until further notice.

Online Tools Available 24/7

Fortunately our company has made significant investments in technology in the last years, and every part of our business runs online. The majority of information needed regarding our product ranges are visible on our end-consumer websites and B2B Portal.

If you're a specifier, we encourage you to use your login and password, and to navigate on the portal to familiarize yourself with all tools available (download of specs, installation manuals, brochures and photos, and checking price and stock available).

If you need any assistance when using the B2B portal, please do not hesitate to contact us on +61 (2) 9997-3050 or email [email protected].

Stock Availability

Our manufacturing facility is back up and running, and during the time of shut down last December we’ve spent time anticipating the ripple effect of our China experiences on other markets.

We are in the process of increasing our stock on hand for both EcoSmart Fire and e-NRG bioethanol fuel, and if you haven't already placed an order for bioethanol fuel then it is important to think ahead due to increased demand as per our email sent yesterday.

We are constantly monitoring our operations, however some challenges with national and international logistics might be present during this time. Our team will be working closely with third parties to minimise the impact of any delays with shipments and customs. Rest assured all requests will be attended by our team with minimal disruption.

Looking Forward...

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers.

We thank you for your continued support and look forward to working with you.

All the best & stay safe,

MAD Design Australia Team

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New Channels In order to provide you the same level of support we always have, we are introducing two new communication channels:

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Lead Time
We aim to get back to you in under 24 hours - if this timeline doesn’t suit your immediate needs, please do not hesitate to contact us by phone +61 (2) 9997 3050.